NTTA Quality Secured

A customer care Quality scheme monitored and operated by the NTTA who are the voice of the UK light trailer and towing industry. The scheme promotes:

• Industry standards
• Workshop best practice
• Customer service
• Professional workmanship

How does a company become an NTTA Trusted Workshop?

The company undertakes an independent annual assessment that rates:

• Customer service
• Workshop practice
• Customer complaints
• Staff knowledge and company training initiatives
• Facilities and equipment

Only successful assessment results that match the stringent Quality Secured requirements will allow the award of a Trusted Workshop certificate to be displayed to the public.

How does Trusted Workshop certification help the consumer?

It gives confidence when using any of our services; peace of mind when purchasing goods; knowledge of doing business with an accredited company who will always try to give the best service possible.

Who recommends NTTA Trusted Workshop members ?

The scheme is recommended and endorsed by over a million members of the towing public including:

• SMMT
• ACPO
• DIA
• TyreSafe
• DVSA
• DVLA
• TIV
• DfT
• Green Flag
• The Caravan Club
• The Camping & Caravanning Club
• The British Horsebox Society